Home > Term and Conditions
AlpineTrav Treks & Expeditions applies the following booking conditions to all the trips operated by the company:

Health and Fitness

We recommend you consult with your doctor before planning the trip. Most of the trekking in the Himalayas requires a certain level of physical fitness. All our Nepal tours and treks require a degree of fitness; therefore, you should always check with your local GP regarding your health and fitness before you travel. It’s the client’s responsibility to notify ALPINETRAV TREKS & EXPEDITIONs PVT. LTD. of any pre-existing medical conditions and/or disability that may affect your ability to travel on your desired trip.

Travel Insurance

Travel insurance is compulsory for all Clients undertaking any tour. It should provide adequate protection for the full duration of the tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance, and adequate cover for baggage.

Bookings and Payments

To process a Booking, you must send us a completed booking form with a 20% non-refundable deposit as detailed below. This will constitute your acceptance of our Terms and Conditions.
We require you to send a copy of each person’s passport and a passport size photo by email to our Kathmandu office which will be used to issue permits in advance for trekking, climbing and other adventure activities.
After receiving the photocopy of your passport and the completed booking form with your 20% non-refundable deposit, we will send you your final confirmation receipt.
Deposits are required for each person on each trip.
Please contact us regarding direct deposit details.
A bank service charge may apply and should be paid at the time of deposit.
We only accept Cash, Visa, or MasterCard and a 4% levy will be added for card
processing fee.
The remaining balance can be paid in cash upon your arrival. If you wish to pay by credit card, you will need to pay the remaining amount a minimum of 20 days before the trip departure date,

Privacy

In order to collect information from you to making a booking through? ALPINETRAV TREKS & EXPEDITIONS Pvt. Ltd. we will ask many questions to obtain the necessary permits. No private or personal information that you supply to us when making a booking will be disclosed for any other purposes.

Flight delays and changes in the itinerary

Please be prepared that mountain adventures are always unpredictable. The main reason is bad weather conditions in mountain regions causing domestic flight delays. In case of delayed flights during departure (starting of the trip) or return (ending of the trip), the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make alternative arrangements such as a helicopter flight to avoid flight delays, all additional costs would be your responsibility. Additionally,
ALPINETRAV TREKS & EXPEDITIONS does not accept any responsibility for costs incurred as a result of a missed international flight but would assist to make alternative arrangements wherever possible. Please note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances not under our control. However, we will stick to the itinerary as far as possible.

Responsibility

Your safety and enjoyment are paramount to our concern. We will not compromise your safety at any cost. The entire team discharges their responsibility sincerely to guarantee that your holiday is Hassle-free.
We are committed to offering highly professional services that can prove to be a life- changing journey. We organize all trips with strong team coordination, cooperation, and support. The entire trip is conducted strictly under the rules and regulations of the Nepal government and its policies.
Uncertain and inherent circumstances might result in changes in the trips. Therefore, ALPINETRAV TREKS & EXPEDITIONS and its associated organization shall not be responsible for any changes in the itinerary because of unavoidable circumstances like government restriction, landslide, road blockage, and political strike, cancellation of flight, delay, sickness, or accident. The client should themselves meet additional costs incurred during such periods.

Changes in price

The prices quoted by AlpineTrav Treks & Expeditions are based on airfares, exchange rates, and costs in effect on the date shown. We reserve the right to alter our prices if these rates change substantially. We may also apply surcharges in the event of significant changes in airfare, government regulations, and taxes. We cannot make refunds to passengers who are adversely affected by changes in exchange rates.

Risk Assumption

The client understands that during the course of the trip, certain risks and dangers may occur, including, but not limited to, the hazards of traveling in mountainous terrain, accident or illness in remote places without medical facilities, and the forces of nature. The passenger agrees to assume all risks associated with the journey, and agrees that no liability will be attached to the company or its outfitters, employees or agents, or to any member of the tour group in respect to death, personal injury, illness or delay of passenger, or for any loss or damage to the property of the passenger during the course of the trip, howsoever caused.

Refunds

We do not make any refunds if you leave a trip for any reason whatsoever, either voluntarily or involuntarily, after it has begun. There will not be refunds for any meals, accommodation and services not used.

Cancellation

If you have to cancel the trip; the following charges will be made: Time of cancellation
1. A charge of 10% will be applied for any cancellation made prior to 30 days of Departure date.
2. A charge of 25% will be applied for any cancellation made prior to 21 days of Departure date.
3. A charge of 50% will be applied for any cancellation made prior to 10 days of Departure date.
4. No refund for any cancellation made thereafter.
If you do not show up at the date, we will assume you have been delayed and will wait for you to contact us with your new expected arrival date. If you do not contact us within 48 hours we will assume you have canceled the tour. There is no refund of any money paid.

Children

A legal guardian must accompany all travelers under the age of eighteen. If you have any questions regarding age and suitability, please contact us for further information

Publicity

You agree that ALPINETRAV TREKS AND EXPEDITIONS Pvt. Ltd. may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes, through whatever medium it chooses.

Complaints

Should you have a complaint about the trip or tour, you must make it known to a tour leader or guide at the earliest opportunity so we can take appropriate action.

Note

This is based on your scheduled arrival date in Nepal. The tour will not be cancelled from our side unless we are forced to do so because of unusual or unforeseeable circumstances, such as a major natural disaster, major political unrest or war. If we cancel the tour we will promptly refund all payments made to us, i.e. including the deposit. We shall not be liable to refund any additional expenses that you may have incurred (such as insurance, visas, vaccinations and other incidental costs)

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